Cant be bothered with helping customer in need..
I recently contacted customer assist regarding a consolidation loan.
I received an email back saying Im under debt review. Well im not. I dont pay any rehabilitation to sort out anything. I am NOT under debt review. I did reply to standard bank's email but as usual, they're too good to investigate. Its just easier to blow off a customer. Who am I? Nothing special to them. Im only good enough for my monthly banking fees. No interest in helping a customer. Pathetic.
Once my things are in order, I will move to another bank.
Dear Andre Van Deventer
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
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Dear Andre Van Deventer
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
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Dear Andre Van Deventer
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Andre Van Deventer
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***