Cant activate my Card

IT NOW NEARLY A MONTH AND STILL CANT ACTIVATE MY U ACCOUNT CARD. I CAME FROM A BANK FOR BAD SERVICE NOW THE SERVICE IS NOT MUCH BETTER AT STANDERD BANK. MUST I GO TO ANOTHER BANK OR ARE YOU GOING TO SORT OUT MY PROBLEM. DO NOT PHONE ME ON A PRIVATE NUMBER. MY PHONE REJECT THAT CALLS. I WENT TO MY BRANCH AND EVERY THING IS UP TO DATE. SO WHAT IS THE PROBLEM. U SAID YOU PHONE ME AFTER I DID TELL YOU DO NOT PHONE ME ON A PRIVATE OR UNKNOWN NUMBER.