AJ
Annista J

1 reviews | Active since Mar 2009

13 Jul 2015, 12:40

Canot use my own account

My card is not reading in the ATM or any other device. I went into Standard bank, Glen Marais, and was advised that they will log an enquire, as on the system they get an error when they try to order my card. Up to today nothing. I called the customer line to assist and they requested me to speak to the card division on ***, and after another half an hour I was advised to speak to lost cards as they cannot assist, I phoned ***.m whereby I was requested to go to my branch.<br> I cannot withdraw cash and I cannot pay for any services...<br> All I need is someone to assist me and nobody in Standard bank is interested...<br> Please tell me how I can fill my car with petrol to get home today??????

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Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2015, 14:42
Official
Hello Annista,



Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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