KB
Karin B
1 reviews | Active since Feb 2012
02 Sept 2020, 12:16
Cannt get help with my home loan
Phoned Homeloans on Monday to ask for a payment holiday. Was advised that the application was processed and I must hold the line as an email would be sent to me to advise if it is approved. I held for ages telling the consultant Lawrence that I had not received it...I wasted R40 on airtime and couldn't hold any longer. I asked if I could end the call and wait for the email...it never came...now day 3 of trying to get hold of you. I cannot hold any longer. I tried to obtain an email address to contact you but they all came back as not valid...I then even logged a complaint on your website and NOTHING! No reply....is my application for payment holiday approved or not?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Sept 2020, 20:49Dear Karin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Sept 2020, 20:49
Official
Dear Karin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
KB
Karin B's updateReviewer Update
06 Sept 2020, 18:09Still no one has bothered to phone me! Highly disappointed and to think I was going to move all my transactional banking to you! So glad I decided not to...disgusted.
KB
Karin B's update06 Sept 2020, 18:09
Reviewer Update
Still no one has bothered to phone me! Highly disappointed and to think I was going to move all my transactional banking to you! So glad I decided not to...disgusted.