Cannot use U-count rewards card at KFC

I have also twice (embarrassingly) experienced 'transaction declined' issues with my uCounts card at KFC Benoni, despite having sufficient points in my account, as well as having used the correct PIN. <br> <br> uCount customer care was also not very helpful in helping me resolve the issue. Customer care seemed more focused on reminding me that I will be penalised with points if I reset the pin more than three times, instead of actually assisting me with resolving the issue.<br> <br> I don't use my uCount card for anything else except the occasional KFC takeaway. I will be trying once more....but at this rate, I really don't see the point of having a uCount card if transactions are going to be declined by participating vendors.