Cannot use Shyft card

This is regarding the product Shyft by Standard Bank.

It breaks my heart when I have to complain about a product I love. It is also sad that when I try and communicate that to a service agent, the message is lost.

I save all my travel pocket money on my card, so that when I travel abroad I can use my card. However, Standard Bank/Shyft forces a 5-digit PIN. I'm traveling in Nigeria and all the ATMS so far and many POS only allows 4-digit PINs. Hence the card is not even accepted, not even to speak of those times it just fails, period.

This is causing me serious issues so far as I am not digging into money I don't have to support me.

This 5-digit PIN is literally the reason I will cancel this product upon return and seek an alternative.

If you think this is local to Nigeria, I had the same issue in South Korea although not so frequently.

Take notice Standard Bank. Here is a client telling you you have a problem and how to resolve retaining your customers. Please act on it.