SS
Saajidah S
1 reviews | Active since Oct 2021
29 Nov 2021, 09:20
CANNOT SETUP A SIMPLE DEBIT ORDER
I requested to switch my bank account details in Around August this year, and this was confirmed to be done by Standard bank. It is now 3 months later and this still is not done by you guys. I have to keep calling in and every time I do I'm told you guys have done it, yet nothing goes off on my account and I have to everytime make EFT payments, which ends up charging me more. Not to mention my debit appears unsuccessful on your end. I have called FNb and they have confirmed nothing has been setup on my account. I dont understand why its this hard to set the debit order up and for you guys to run a debit. Even now im on the phone and I have to shout at people to actually do their damn Job. *** am i paying you guys service fees for???
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Standard Bank's replyOfficial
29 Nov 2021, 10:01Dear Saajidah S
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Best regards,
Standard Bank's reply29 Nov 2021, 10:01
Official
Dear Saajidah S
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Best regards,
SS
Saajidah S's updateReviewer Update
29 Nov 2021, 10:31Yeah sure, its only been a half hour since you guys responded and no call yet, best possible service my ass
SS
Saajidah S's update29 Nov 2021, 10:31
Reviewer Update
Yeah sure, its only been a half hour since you guys responded and no call yet, best possible service my ass