1 reviews | Active since Oct 2012
Cannot remove a Debit Order from my own account
<p>I called your standard bank call centre and asked them to remove a debit order and was told that couldnt beacause of different Ref numbers. Firstly its my money and i dont care how its done but this needs to be done asap or else i am going to close my account and never reccomend you.</p>
Good day Naeem
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Naeem
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Before i give you my details, Why can you not cancel a debit order as i would have given that company permission and it gets loaded to my account so why cant we remove it... Must i now just consider moving banks, Is that what its going to take
Before i give you my details, Why can you not cancel a debit order as i would have given that company permission and it gets loaded to my account so why cant we remove it... Must i now just consider moving banks, Is that what its going to take
Good day Naeem
Thank you for your response.
Kindly note that once we receive the required information we shall be in a better position to assist further.
We patiently await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Naeem
Thank you for your response.
Kindly note that once we receive the required information we shall be in a better position to assist further.
We patiently await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
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Naeem ********** 164
Naeem ********** 164
Good day Naeem
Thank you for your response.
However please note that Hello Peter blocks out any personal information that is posted on the public forum.
Kindly respond using the Private reply option.
Best regards
Complaint Resolution Centre
***
*** (fax)
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Good day Naeem
Thank you for your response.
However please note that Hello Peter blocks out any personal information that is posted on the public forum.
Kindly respond using the Private reply option.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Naeem
Please note that every time you post something personal on the public hello peter platform, they block it out for the safety of your details.
Kindly send us the required details to the email address in my signature, or by private message on Hello Peter.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Naeem
Please note that every time you post something personal on the public hello peter platform, they block it out for the safety of your details.
Kindly send us the required details to the email address in my signature, or by private message on Hello Peter.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Still no feedback..... Can i have the email address for your Managing Director
Still no feedback..... Can i have the email address for your Managing Director
Good day Naeem
Please note that we are unable to provide feedback until we receive the details requested in the original email we sent on 05-01-2017.
We are still awaiting a response to our email request or a private response on Hello Peter with the required details.
The details that we still await are your ID and account number.
Please note that both you as the customer and the companies responding cannot post private information, such as account details, ID numbers, contact details publicly as Hello Peter will block it for the safety of the account holder.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Naeem
Please note that we are unable to provide feedback until we receive the details requested in the original email we sent on 05-01-2017.
We are still awaiting a response to our email request or a private response on Hello Peter with the required details.
The details that we still await are your ID and account number.
Please note that both you as the customer and the companies responding cannot post private information, such as account details, ID numbers, contact details publicly as Hello Peter will block it for the safety of the account holder.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Hi
I have still not received feedback from you guys and i have sent an email to that address. i have had debit order taken out in error and now i have to run around to get it re-imbursed.
As previously stated i requested for your Managing directors number of which you couldnt provide, I have no choice but to call your head office and request to speak to Ben Kruger or Sim shabalala.
This service is unacceptable and i will be closing my account......Shocking. Please can i have the managers name at your resolution centre?
Hi
I have still not received feedback from you guys and i have sent an email to that address. i have had debit order taken out in error and now i have to run around to get it re-imbursed.
As previously stated i requested for your Managing directors number of which you couldnt provide, I have no choice but to call your head office and request to speak to Ben Kruger or Sim shabalala.
This service is unacceptable and i will be closing my account......Shocking. Please can i have the managers name at your resolution centre?
Good day Naeem,
please note that we have sent an email to *** (please check if your email is correct) and if you have received our email we need you to please reply with the requested details in order for us to assist you further.
Upon receipt of this information, we shall assist you further.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Naeem,
please note that we have sent an email to *** (please check if your email is correct) and if you have received our email we need you to please reply with the requested details in order for us to assist you further.
Upon receipt of this information, we shall assist you further.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
It is correct
It is correct
Hi
As previously requested to date i have not received a call from a senior person or given their details,I have told you guys that my gmail was correct according to the last post ,if you picked up my gmail you would of found my contact no. Please can i have the name of the manger at your complaints department as i am now calling your head office and will take it further.
Hi
As previously requested to date i have not received a call from a senior person or given their details,I have told you guys that my gmail was correct according to the last post ,if you picked up my gmail you would of found my contact no. Please can i have the name of the manger at your complaints department as i am now calling your head office and will take it further.
Still no feedback,This has been on-going for the last 4 months and as previously stated I requested your manager at the call centres name 2 months ago and have documented all correspondence. Please can I have feedback so that I can escalate this to your senior management
Still no feedback,This has been on-going for the last 4 months and as previously stated I requested your manager at the call centres name 2 months ago and have documented all correspondence. Please can I have feedback so that I can escalate this to your senior management