Cannot purchase Electricity Online for months

I attempted to purchase Electricity from Standard Banks internet banking. The request keeps on declining and this has been a problem for a few months. When you call the call centre they advise that they are aware of the problem but the problem is not on their side. If you cannot deliver a service online then don't offer the service. Seems like no one cares at Standard Bank. How can this problem be ongoing for so long. This is not convenience. FNB is able to offer its clients service. This is disgusting seems like the service is the same as our parastatals. Looks like you are moving backwards and not forward at all.