Cannot Progress with Credit Card Department

In July this year I had a problem getting new cards for both my Standard Bank and Blue Bean credit cards. The problem was partially resolved where only one card was ordered while the other was awaiting FICA verification before being order, although both cards required FICA documentation in order to pick up.<br> I was told that if I take my FICA documents to the relevant branch when picking up my one card that as ordered (Blue Bean) then those documents would be used in ordering the other card (Standard Bank) and it will then be sent to the same branch. I did produce my documents and I did pick up my Blue Bean credit card but since then I have not heard anything