Cannot pay overdraft limit online

I used to be able to pay my overdraft amount through internet banking. From August this year i have not been able too, online or on the app. I went into you branch on 20 October 2018, the consultants could not figure out why and i was then made to contact your consultants telephonically, they could not assist me aswell and i was told i would be contacted in 48 working hours.

I was not contacted.

On 3 Nov 2018 i sent an email to ********** and got no response aswell.

I would like to be able to control the payment once again on my overdraft limit through online banking or the app.

Please assist asap.

Thank you