1 reviews | Active since Nov 2016

30 Apr 2017, 23:43

Cannot pay anyone because my beneficiaries are gone

<p>It's month end and I cannot pay anyone. Why? because when I used the Standard Bank app to log on to my account today all my beneficiaries are gone. AND it's a long weekend, so now what? Last month my EAP was mysteriously reset to 0. What is going on with the Standard Bank app? When will my beneficiaries be available? I need to pay people PLEASE! </p>

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Replies (2)
Standard Bank
Standard Bank's reply03 May 2017, 11:24
Official

Good day Cindi

Trust you are well.

Thank you for the post and allowing us the opportunity to respond.

Please refer to email correspondence.

Regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply03 May 2017, 13:31
Official

Good day Cindi

The matter has been resolved.

Kind Regards

Complaint Resolution Centre
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*** (fax)
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