EB
Estelle B
1 reviews | Active since Jul 2011
17 Dec 2019, 21:24
Cannot pay accounts online. Cannot get through to bank on any phone number provided.i
I always do all my banking online. Since Saturday I have been unable to change my monthly online payment limit. I get a message to phone one of 2 numbers. It is IMPOSSIBLE to get through. I have so far spent 5 hours on the phone. If I cannot change the limit, I cannot make any of my monthly payments. I am currently out of the country, and so cannot go into a branch. Please will someone contact me. My contact number in the US is ***
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Replies (2)
Standard Bank's replyOfficial
18 Dec 2019, 05:15Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
**********
***********
Standard Bank's reply18 Dec 2019, 05:15
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
**********
***********
Standard Bank's replyOfficial
30 Dec 2019, 09:37Dear Estelle
Thank you once again for posting your comments.
I refer to our email correspondence with each other and confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply30 Dec 2019, 09:37
Official
Dear Estelle
Thank you once again for posting your comments.
I refer to our email correspondence with each other and confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***