CANNOT PASS MY OWN SECURITY CHECK

The new app which I've been using all along now refuses to log me on. I tried Internet Banking which says I'm not registered for Direct Banking. So I called the customer care line 3 times so far. They conduct a security check by asking me most ridiculous questions. Who as a customer that's moving into a world of simplicity and efficiency is going to always remember your account balance and your last 3 transactions. Especially if you process a lot of transactions, are you supposed to remember the exact amounts. Maybe if I could log onto app then I could provide those answers but THAT'S THE REASON I'M CALLING. I ALSO WANT TO KNOW WHAT MY ACCOUNT BALANCE AND LAST 3 TRANSACTIONS ARE. Nevertheless 1 of the agents still assists me after answering the questions I had answers to however that didn't make a difference as she had no clue as to why I couldn't log on and escalated my problem. When I called the next day, Thulani refused to assist me because I had wrong answers to questions mentioned above. So now I cant view my balance or see my transactions so I will not be able to pass the security check and therefore never get any assistance. This is not moving forward.More like backward