FJ
Francis J

1 reviews | Active since May 2011

08 Jul 2020, 14:21

Cannot get through to Standard Bank Homeloans

There is no service to rate as I cannot get through to you. We understand that there is a pandemic but technology fails you aswell.

Tried calling for the past week to change my debt order date. Used the call back service but nothing. Each time I call, I hold on the line for about Tried emailing but info@standardbank and *** does not work. You need to sort out your technology to cope with a new normal that we will find ourselves in.

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Replies (2)
Standard Bank
Standard Bank's reply08 Jul 2020, 16:46
Official
Hello Francis

Thank you for posting your comments. 
Your matter was escalated accordingly. We will revert to you as soon as possible. 
Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply16 Jul 2020, 14:50
Official
Dear Francis

As per the email we received from you, this matter is resolved.

Kind regards 
Complaint Resolution Centre 
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