1 reviews | Active since Mar 2009
Cannot get private banking division to contact me for 4 days
I have been a loyal Standard bank client for more than 10 years. I can now apply for private banking. Called your private banking hotline as i could not register my request online due to me having an existing current account. I gave my details for your Kingsmead branch to call me on the 04, 06 & 07th December 2017. Your call centre staff are very helpful but your private banking staff at the Kingsmead service leaves a lot to be desired. I was told today i would be contacted by Portia from the Kingsmead branch, no call. Must i move my accounts to another bank who is willing to offer me this service?
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***