Cannot get Internet Banking to work on Credit card

I have initially tried to activate my new platinum Blue Bean card (sold to me over the phone as an upgrade to my existing gold card, which worked perfectly) at the Voortrekker rd branch, Gezina on 21 November, but the Branch personnel after calling the Blue bean help line could not link my new card to my internet profile. I tried again by phoning Blue bean and STD bank call center directly, but got nowhere and after an hour on the phone gave up. I again went to another branch, Jacaranda, on 2 Dec and was helped by Mathuto, who phoned the Blue bean/std bank IT to link my new card with my existing internet profile. She promised to provide me with feedback the next day. After receiving no feedback, I again went to the branch today, 5 Dec and asked to see the manager, she was not in and the lady at reception said they are not allowed to give me the branch telephone nr, and that I should contact the Call center. I do not know who to contact anymore to get my new card linked to my internet profile - Nobody seems to be able to assist me. I have tried the call centre - Blue bean, STD bank Internet services, and 2 branches, but without any success and only a lot of frustration