Cannot get hold of Standard Bank from overseas to update OTP

Item: Standard Bank
Rating: 1
Author: Fatima D

...the online app needed verification ( there must have been an upgrade) but the OTP was being sent to my old SA number...all i wanted to do was upgrade my number to Netherlands number or send OTP to my email..

1. The international number DOES NOT WORK 2. I called other call centers and asked 3 different consultants to please give me an email, no, they would transfer me ( this is all done on an international call) and then the line would be lost. 3. I have sent previous mails with not a single response

All i want is to CHANGE MY OTP from sms to Email or update my cell number....I am completely locked out of my account and i cannot get hold of ANYONE , the ball keeps on being kicked from one clueless team to another.

Fatima

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

23 Feb 2019, 05:36

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply23 Feb 2019, 05:36

Official