Cannot even handle an insurance claim

<p>I have been struggling for 2 months now with an insurance claim on my home bathroom. The tenant has not been able to have a shower for the past month. Your insurance claim call centre is totally inefficient and refuses to transfer me to somebody with authority in that department. My claim number is 16/058560. I need to speak with someone who has authority there. You approved to pay for 4 replacement tiles in the bathroom when those tiles are no longer available. You should therefore approve the replacing of ALL tiles in the bathroom with something similar. Contact me urgently. Both Karabo and Tricia refuse to put me in touch with their superiors.</p> <p>Shelly Wolhuter</p>