Cannot even change a person's banking details, not supposed to be this difficult!
I have been trying to change my banking details for my vehicle finance for 2 weeks now. I have emailed to which I got a reply that I will be contacted within 5 working days, this has passed. I called in today only to be waiting to be talked to for 20 minutes as you are forever experiencing high call volumes. Then when I got to eventually speak to a consultant, upon having to verify my banking details whilst on hold again the line got cut-off.. no call back nothing. So how am I supposed to know if my banking details was changed. I can't keep wasting my airtime because your services are lacking...… thus even more reason why switching to another bank is best!
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Aug 2019, 23:23Good day Karlie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Aug 2019, 23:23
Official
Good day Karlie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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's updateReviewer Update
21 Aug 2019, 13:06You are deff not interested in resolving my issue as you copy and paste this same lame reply on everyone's complaints, you cannot even go out of your way to have someone call me. USELESS!!!!!!!!!!!!!
's update21 Aug 2019, 13:06
Reviewer Update
You are deff not interested in resolving my issue as you copy and paste this same lame reply on everyone's complaints, you cannot even go out of your way to have someone call me. USELESS!!!!!!!!!!!!!
Standard Bank's replyOfficial
23 Aug 2019, 11:58Dear Karlie van der Westhuizen
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Levi van den Berg
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Levi van den Berg
Complaint Resolution Centre
***
Standard Bank's reply23 Aug 2019, 11:58
Official
Dear Karlie van der Westhuizen
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Levi van den Berg
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Levi van den Berg
Complaint Resolution Centre
***