CANNOT DO URGENT IMMEDIATE PAYMENT & NO-ONE SEEMS TO CARE

I have been trying to do an immediate transfer since Monday night. Have not been able to do so. Have called Std Bank about 10 times, held on for anything from 28 minutes (and was then cut off by Martha this morning) to 55 minutes. The reason for not being able to do the immediate transfer was explained as 1) this is a new beneficiary & that is the reason (I then tried to do an immediate payment to a longstanding beneficiary & had the same error) 2) I have attempted to do this transfer using various devices (first my cell phone, then my work pc, then my mom's laptop) and only my cell phone is registered with Std Bank. The problem is that I DID use my cell phone the first time and it STILL was not successful. I have been promised to be called back by various people - Harold got Handy to call to say he was attending to my problem and would get back to me. 3 hours later I have not heard from him. I was given the direct number for Handy's Team Leader, Nkonzo, which just rings & rings. Mpho has now said that she will call me back before 14:00. I do not believe that I will get a call. Not after the experience I have had with this issue. EVERYONE, without exception, apologises and says they understand. I have told everyone that the reason that this is so urgent is because I am lending this money to a lady whose mother is gravely ill with cancer in Holland and she needs to get to her before it is too late. The longer this transaction is delayed, the more expensive her plane ticket is becoming - she would like to book her ticket for Sunday. I am beside myself with worry that, by the time Std Bank resolves this problem, IF they ever resolve this problem, that it will be too late. I have never in my life experienced such shocking "service" and I will without a doubt be closing my account with Std Bank as soon as I can.