1 reviews | Active since Nov 2013
Cannot do FICA update
<p>I have been to at least 2 branches of Standard Bank in the past year, a total of over 10 times to get my FICA update done ... & I am still getting notifications from Standard Bank that this has not been done.</p> <p> </p> <p>I was given assurance by 2 Enquiries desk consultants on Monday that I should not have this problem again. Yet, I get the notification to FICA my account or it will be suspended again today.</p> <p> </p> <p>I have spoken to the manager, Eugene at Eastgate Branch on several occasions, and am still not getting the service I require from this branch. </p> <p> </p> <p>Would Standard Bank prefer that I take my business elsewhere? This is my last effort. If this Service is not resolved this time, I will be taking my business elsewhere! </p> <p> </p> <p>In addition, I need to incur the expense of waiting on your call centre lines to get this issue resolved!</p>
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Complaint Resolution Centre
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Best regards,
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
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Best regards,
Feedback from Standard Bank with my incorrect name still on their system, after I was specifically told it had been corrected on All platforms ...
Dear Preneshni Lisa Dhayalam,
We would like to confirm that your service request ********** 644 for FICA docs not updated/ req resubmission, is now open. Please allow until 16.02.2017, for investigation and resolution.
If you have any further questions about this service request, please call us on ***.
Regards,
Standard Bank
Feedback from Standard Bank with my incorrect name still on their system, after I was specifically told it had been corrected on All platforms ...
Dear Preneshni Lisa Dhayalam,
We would like to confirm that your service request ********** 644 for FICA docs not updated/ req resubmission, is now open. Please allow until 16.02.2017, for investigation and resolution.
If you have any further questions about this service request, please call us on ***.
Regards,
Standard Bank
This automated feedback was received today, Friday, 10/02/2017.
This is Standard Bank'statement idea of Service!
This automated feedback was received today, Friday, 10/02/2017.
This is Standard Bank'statement idea of Service!
So ... here is the latest ... Got notification today, Sunday from Standard Bank, that my accounts have been suspended. You know what ... I don't need these accounts with Standard Bank. I will not waste my time!
The Eastgate branch manager did get back to me on Friday to tell me that his staff did not capture the documentation correctly. Yet, I now have suspended accounts (accounts that have existed since 1998)!!! You know nothing about service!
I have been told on several of my previous attempts to get the FICA update done that a note was put on the system to prevent the suspension of my accounts!!!
SMS received today ...
Standard Bank: Your accounts are no longer FICA compliant. Please bring ID & proof of residence to any branch to reactivate your accounts. Queries? ********** 422.
So ... here is the latest ... Got notification today, Sunday from Standard Bank, that my accounts have been suspended. You know what ... I don't need these accounts with Standard Bank. I will not waste my time!
The Eastgate branch manager did get back to me on Friday to tell me that his staff did not capture the documentation correctly. Yet, I now have suspended accounts (accounts that have existed since 1998)!!! You know nothing about service!
I have been told on several of my previous attempts to get the FICA update done that a note was put on the system to prevent the suspension of my accounts!!!
SMS received today ...
Standard Bank: Your accounts are no longer FICA compliant. Please bring ID & proof of residence to any branch to reactivate your accounts. Queries? ********** 422.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,