Cannot close a loan

<p>I went to Standard Bank Centurion on Thursday 27th October to close my personal loan that has been paid up.</p> <p>I was told I cannot close it as there is a profile problem and they will do it manually the next day and I will get an email. I did not get an email. On Sunday 30 Oct, I sent the service consultant (Mojau Maleke) an email.</p> <p>He phoned me on Monday 31 Oct, and told me me his manager cannot close the loan because my profile is linked to a business. <br /><br />Apparently, I must remove myself from all businesses beforethe system allows closing any personal loans. This is totally unacceptable. I am only linked to my parents as I needed a debit card years ago.<br /><br /></p> <p>I have had endless issues with Standard Bank for the past year since I gave my wife signing powers on my account. Standard Bank stuffed it up completely and I am still having issues every day.</p> <p> </p> <p>I want this resolved IMMEDIATELY! My personal loan is paid up and has a balance of 0. Yet Standard Bank refuse to close it because I am linked to a business. WHich has nothing to do with the loan, but their system breaks, so it cannot be done.</p> <p> </p> <p>This is just pathetic and I will be closing all my Standard bank accounts and Investements and moving to another bank who acutally knows what they are doing.</p> <p> </p>