Cannot capture correct info on any platform

I have tried several times via your:<br> <br> Bank branch (Pinelands)<br> Your Prestige email service<br> Prestige Phone service<br> <br> To change my email address on my statement for 3 months.<br> <br> I am furious that after being confirmed that my physical address has been changed (Prestige Phone line) and that I had to WAIT to receive my new bank statements, I now receive my statement WITH MY OLD ADDRESS. I need this statement for SARS. This delay is unacceptable and unbelievably disappointing. I have no idea why I bother paying the premium bank charges if this email, along with every other request I have, goes into Standard Bank's black hole of customer service. <br> <br> This needs to be fixed now, and I need my new statement sent to me AGAIN with the correct address. I cannot wait any longer.<br> <br> AND, it has my ****en name which I also checked with the phone service to be changed.<br> <br> Do you not understand the delay you put on people's lives by not correctly capturing their information?!