Cannot assist - utterly disappointed!

After a smash and grab, lost ID, lost driver's license, lost bank cards, cash, everything, and Standard Bank cannot assist without proper identification and insist that they cannot help, even with a certified copy of identification. To get a temp. ID document, one has to pay the fees at home affairs, take photos, etc. - this without money because you cannot access the money in your bank account - not even for private banking account holders. Cannot order a new bank card, cannot make an online payment because even the digital profile had to be disabled because the cell phone was ****** as well.

South Africa is rated the fifth most dangerous country in the world, crime, and ***** everywhere, and Standard Bank still has processes in place from the stone age. One would expect a large institution like this to at least have some forward-thinking and have processes in place for special cases like this - maybe just maybe one day they might be able to identify a person with a fingerprint or facial recognition, or something else, but that is most probably a 100 years from now (being sarcastic)

This is utterly disappointing - such bad and poor service!.

However, the bank will sell you insurance over the phone, give you a loan, increase your overdraft, or give you a credit card, without even visiting the branch- open an account online.

Maybe it is time that Standard Bank become a client-centric organization and look after their clients, treat them with respect instead of getting stuck in this rigid stone-age red-tape environment, and adjust to assist people in the time of need.

I have been a loyal client of yours since 1986 and did not expect this kind of treatment.