Cannot access online banking or get new credit card issued,

I have been trying to get my credit card issues with Standard Bank sorted for months!!

I've been to the branch, I've called the contact center multiple times and just cannot be assisted,

I have not been able to access my internet banking for months because my card does not work.,

Standard Bank has issued me with a new credit card that does not work. I went into the branch and was informed the card in my possession does not exiasit on the system. I waited for a while as was told to rather rather call the contact centre in my own time.

I left with no resolution. I called internet banking to assisst with my online and they advised i need to get my pin reset, but I cannot get my pin reset because the bank cannot pick up my card.

I eventually decided to call lost card and stop all my cards and have them reissued. I callled in to track my card as no have contacted me about delivery and was told my cards were never stopped.

I tried to have my card delivered to me agaon and then was told i failed the security questions as I was asked if i have a signatory on my account and I do not but the agent insisted I do so I failed the security questions.

It has been months and I am nowhere near to receiving a new card or getting my online banking sorted.

I am so frustrated I simply do not know where to get help on this!