Cannot access my money

Went in on Monday 4th October 2015 to get it sorted out made phone calls to staff banking centre. Went in on Wednesday 6th October 2015 to find out what is going on more phone calls and they give me a turn around time 14 October 2015, not acceptable as now cannot pay my water and lights or buy food for my kids. Put this money in this account so as to not spend it and now have no money and cannot access it. My overdraft was paid months ago and should have been reactivated. I am so disappointed and frustrated and no longer want to bank with the.