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HOmeLoan A

1 reviews | Active since Jul 2011

28 Oct 2016, 15:12

Cancelling homeloan

<p>I would like to know why its taking StandardBank so long to cancel a bond. This is not our bond. We app**** for a bond with FNB but the current owner has a existing bond with STB that needs to be cancelled. Both attorneys are ready to lodge but they cannot lodge if this bond is not cancelled. Both attorneys dont know what to do anymore. The request has even been sent to cancellations at 10:27 and still nothing. Our bond application has been open for so long with FNB that we had to resubmit docs for reassessment. We as the new buyers are now stranded because we have to be out the weekend where we currently renting. If all parties involved dont know what to do then where does that leave us as the new buyers.</p>

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Replies (6)
Standard Bank
Standard Bank's reply28 Oct 2016, 16:32
Official

Good day Igshaan

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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HA
HOmeLoan A's update07 Nov 2016, 10:23
Reviewer Update
On the 28th of October 2016 I posted this complaint and its now the 7th November 2016 and yet there is no response. The feedback received is useless and this is what STB does, they brush people off with senseless answers. I never asked for any information on the account. Its not my account and I don't expect your to provide information on the account. I need you to action the cancellation of a bond, because your ignorance and delay is affecting me and my family. The current owner has sold the property and she has a bond with STB. Before my attorneys can lodge for registration her bond needs to be cancelled before my bond can be registered with FNB for the property. I just need STB bond cancellation department to cancel this bond. That's all. Nothing else. All documents, requests and paperwork are there. You guys are just not processing it. CANCEL THE BOND SO THAT WE CAN LODGE FOR REGISTRATION. Hope that's more clear
Standard Bank
Standard Bank's reply07 Nov 2016, 15:24
Official

Good day Igshaan

Thank you for your response.

Kindly note that we still await a response to the email we sent requesting additional information.

Should you have not received the email that we sent to the email address you provided on your profile, kindly update with a new email address.

Alternatively, you are welcome to email us on the email address below or send us a private message with the following information, the customers ID numbers as well as their contact details.

We patiently await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply07 Nov 2016, 15:27
Official

Good day Igshaan

Thank you for your response.

Kindly note that we still await a response to the email we sent requesting for more information.

Please note that if the email address that we sent the email to, which was provided on your profile is not valid, you are welcome to change it on your Hello Peter profile.

Alternatively, you are welcome to email us or send us a private message with the required information that follows, the customers ID numbers as well as their contact details.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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HA
HOmeLoan A's update07 Nov 2016, 15:41
Reviewer Update
Im not sure why you need the ID number or contact details. Load the bond account number and check how far the cancellation of the bond is or if any cancellation is being processed. As simple as that. If you struggling to understand that then get someone else that works on social media complaints.
Standard Bank
Standard Bank's reply08 Nov 2016, 09:03
Official

Good day Igshaan

Thank you for your response.

Please note that we require the details in order to log the complaint and provide feedback.

Please note that we are not able to provide feedback to you directly as you are a third party to this bond account.

We patiently await the ID and contact details of the bond account holder.

Best regards

Complaint Resolution Centre

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*** (fax)

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