Cancelled wrong card on a ***** case

It is extremely helpful when you report ***** on your account with a specific card number and the Standard Bank team cancel and replace the completely wrong card.

So a week after reporting ***** on a card, I finally cancelled my card on the app. What if further ***** was committed and more money taken? Now I get to wait another week for my correct card. Super fun

Then when you've been trying to contact your private banker, Selebogo he is unavailable to the point you have to call a team leader and ask them to ask him to call you back... Then when you ask him what is the point of paying for private banking, when it's probably quicker (and cheaper) to call into the general call centre. He gives you attitude about how your not the only client, which I am fully aware that I'm not the only client, but I don't think waiting for hours for information on a ***** case is fair or justified. Then I get some story about how I can get an Evolve card with something about ucount and lounges at an airport, Selebogo Mogale you seriously need to work on your customer service skills...