MB
Malcolm B

1 reviews | Active since Apr 2013

09 Apr 2015, 14:16

cancelled/suspended credit card

I have a credit card from Standard bank for emergencies and rarely use it. to my surprise on Easter weekend, i tried to buy tickets with my card only to be denied the transaction. i logged onto internet banking to find my balances as 0 available. i went to a branch to find out that my card had been suspended for fica reasons. i had no warning or phone call to warn me. So I comp**** with the fica regulations in my branch and the lady told me it could take anywhere between 1 and 24 hours to sort out. here I am 3 days later still without a working card. i can not constantly take time off from work to sort out standard banks poor admin problems. I cant even say how many times I have had to submit documents for fica to standard bank. I initially moved my cheque acc to fnb, and will now be moving everything else over.

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Replies (1)
Standard Bank
Standard Bank's reply10 Apr 2015, 10:44
Official
Hello malcolmvb,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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