cancelled insurance policy & no feedback

I changed my insurance to standard bank to be effective as of 1st January. My car was then in a minor accident a few weeks after I had changed my insurance and I was unable to take it to glasfit within the first 7-9 days of my new policy as it is at the workshop for repairs. I then called STD insurance to notify them that my car will only be ready on the 12 Jan, the consultant then told me that he needs to cancel my contract for which I had already paid my first month's premium! He continued to explain that I will be refunded my premium amount and that I will need to call again and apply for insurance all over again once my car is ready! A few hours later I called STD bank insurance asking them to reinstate my insurance policy- the consultant told me he would take it up with the underwriters and get back to me- 2days later and I have had no feedback and I am currently uninsured! I'm disgusted with the service and the BAD BAD \guidance"received. If anything should happen to my car while it is being repaired and while it is not insured.. What a horrible start STD bank!"""