CANCELLED INSURANCE

<p>We purchased our house in September 2015. At the time we got 2 quotations for our house insurance. We decided to go with Ooba due to the fact that they had a better deal. A Standard Bank consultant called me back and confirmed via telephone conversation that Standard Bank was willing to match the offer. I confirmed that they can go ahead. I then cancelled with Ooba. Two weeks ago I called the call centre to request a copy of our documentation - the consulant advised that the insurance was never reinstated by Standard Bank. She then promised me that they will do so immediately and that I should get an answer by Monday 21 November 2016. Up until today I have not received phone call or any confirmation. Therefore our house is uninsured. If this matter is not resolved by next week I will have no other alternative to take this matter up with the Onbudsman. This is unacceptable. We are 100% at RISK now due to neglegence from Standard Bank.</p>