Cancelled by Standard Bank!

Have you ever been cancelled, or worse, ghosted? Well we have, by Standard Bank’s Estates Administration team based in Hyde Park, Johannesburg. In their marketing blurb, the bank makes the point that the loss of a loved one can be emotionally draining, and that they will be there for you to professionally assist heirs through the estate process. Our Mum, who died 14 months ago has a relatively simple estate to wind up, so we decided to leave it in what we thought would be the capable hands of Standard Bank. But now we wish we hadn’t. The experience has been far from reassuring or felt professional, we currently have no idea where we are with the process, and we cannot seem to get anyone to communicate with us either. Contacting customer services or escalating our concerns has also to date proved a pointless exercise. Guess our next step will be to start in-person visits to the Estates team in Hyde Park, in the hope someone might be prepared to acknowledge us or tell us what is going on? As a publically listed company with a duty to shareholders, we can't help but wonder if the responsible Standard Bank directors are even aware of what is going on?