Cancelled account

My account was put on hold as the call centre said it was not fica.<br> <br> I went into Wood mead bank and the gentleman gave me great service and tried to reinstate my account. The account was closed on the day I phoned the call centre. he said it would be reinstated. I have been patient but is now a week since I went in. The account has still not been rectified.<br> <br> he did scan in my ID and address. what does it take to get my account re established. I do not have time to go back to the bank. Please resolve