Cancellation of Policy

Once again I have to place on record the bad service given by Standard Bank Insurance Brokers. On 15 June I sent an e-mail direct to them to cancel an insurance policy. Other than receiving an automated e-mail reply that a consultant would contact me within 48 hours, excluding weekend and public holidays, I have, one week later, still not had any response. <br> Two years ago I received bad service from them in trying to have a claim settled, with numerous phone calls and e-mails to them for approximately a six month period, before the claim was finalised. This seems to be the norm with them. They are quick to issue a policy, but when it comes to cancelling a policy or settling a claim, they couldn't care less about the customer.