1 reviews | Active since Oct 2015
Cancellation of my access bond - not on!!!!!
I have just found out that our access bond has been cancelled and I have no access to our funds! The call centre said it might be a FICA issue, but I just went into the branch and the enquiries desk assured me all FICA was in order. I then had to move over to the service consultant desk and they then did some more 'digging' and said my Homeloan account hasn't been FICA'ed. But my personal account has??<br> I have had no warning, and the homeloan call centre said they have not sent me any 'warnings' about this...it was cancelled and we need to re-apply for our access bond! All my savings are in this account, and I will not accept that I have NO access to my money! I am disgusted, and am stuck in a situation where I have no access to part of my salary for month end This needs to be sorted out immediately! I have been with Standard Bank for close to probably 20 years, and have had our bond for 8 years and am not happy about the way I have been treated!
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
