Cancellation of debit orders -power of attorney

Standard bank has a document called_ DC ALERT! Cancellation of debit orders_ Power of attorney ISSUED 02/2009 To DEBT COUNSELLORS, THE NCR & THE NDMA, which state s that form 17 alone is not sufficient to authorize the debt counselor to cancel the debit orders of the customers, it must be accompanied by a power of attorney from the customer, prior to cancelling the customers debit order.

Recently discovered that my credit card has been blocked by standard bank. I contacted the standard bank and they told me that the company called Anglo debt Assessors has put me under debt review. I informed the bank that i never app**** for debt review. Yes, i was contacted by that company, we spoke and they retrieved my information and sent me a contract that had a lot of incorrect information. i never singed that contract. i noticed that it gives them the power of attorney I told them straight that i'm not interested. They went on and try to convince my husband that i have agreed, he initialed the document on a smart phone. We are married in community of property. His signature alone can not authorize such a big step. The next thing i know i'm under debt review. my husband called Anglo Debt assessors to enquirer, they told him that i'm the one who app****, when i ask them, they tell me that my husband app****. If He did apply, why is he not under debt review?

when i call standard bank about my blocked credit card, they kept on transferring me to different department with no help. The next day i went to standard bank and they sent me to the phone, the same thing happen. My banker Julia Van Niekerk called and did manage to open an investigation. two days later i got an SMS saying that the matter has been resolved. when i check my emails, nothing has been resolved, but i'm sent to NCR. All i'm asking is for the bank to investigate and prove it to me that the document that they assumed that it was from me, it does have my signature as per THE STANDARD BANK requirement.