cancellation of bond and requesting Title deed

<p>I called into the contact centre last year and the lady gave me an email address to send my request to ********** I then asked my daughter to send an email on my behalf as I don’t have access to emial. She sent the email letter together with the paid up letter with the account number received from the Standard bank and all personal information eg: ID number. I received a response from Mavunda, Mahlori M ********** and she requested me to send the correct Account number, I told her this was the only number we have. She later requested assistance from Shaveen S Balbador, he rep**** and said the account was closed, I asked if it’s shows that its paid up and he said “Cannot say as all info is loaded on that account number”. So today I called the contact centre to find out what the matter is and the gentle man advised that the account was wrong with just one digit and I should email my query to ********** He said the paid up letter came from that department. Now I’m really not impressed by this entire thing because it seems like I’m being thrown from pillar to post with no assistance. All I wanted was to cancel the bond and receive my Title Deed.</p> <p> </p>