Cancellation of Bond

Account number ***<br> Ref No ***<br> <br> On the 27th of May you receive my letter about my action to sell my house. This was registered on your system on the 27th May. On the 8th of June when i called your call centre i was informed that nothing was done and the cancellation was not activated. Nonhlanhla Motshabi did inform me on the 8th May that i will receive an notification via sms with a ref No to inform me when the cancellation is activated. I did not receive such sms. This morning when i call again the consultant inform me that it is my duty to follow up on the matter. I don't see why it is my duty if Standard bank did not activate the cancellation. She did send the Service request Ref No *** that is only due on the 17 June to my cellphone. I'm not happy with the due date given to me. It is now 2 weeks later and been put under pressure from the buyer's Bond originator to get my documentation in place to start the whole process.<br> <br> I sincerely hope that this will be dealt with as soon as possible.<br> <br> Kind regards<br> S. Nel