Cancellation of account

<p>This has got to be the worst service i received ever from a bank institution - The Standard Bank Rosebank branch is the worst. </p> <p> </p> <p>I cancelled my account in January. The usual proses i assume. Went to client services, then to the tellers to pay in the deficit and then back to the client services. The lady who assisted was Malicent Mphahelel, I probably looked like her ex because she was rude from the start. She then took my card and cur it up. Finally i was done with standard bank I THOUGHT. I was contacted by Brooks and Luyt attorneys beginning June who told me that i had a cheque account in arears and should settle the account. To my surprise I then went to the Rosebank branch to find out what was wrong on the Malicent briefly said that the account was not closed and i should pay the outstanding funds which i then refused for obvious reasons... when i go and close an account, they cut-up my card then i expect the account to be closed??? I asked to speak to a manager because her attitude got even worse. I was then taken to Ntsoaki. She mentioned to me that she will escalate and i will be informed within 48 hours. This was Monday at 12 she said that. I was phoned friday afternoon by Malicent at 4 telling me that she can remember that she didnt curt-up my card and that she told me that no debit order must go off my account.... This was a lie... How can you remember something like a simple closure of an account 6 months ago? I asked Ntsoaki to look at the cameras to show that it was done. How unprofessional. This is why standard bank is not a leader in banking. I then went back on the monday the 6th June and asked to speak to Ntsoaki... I even have a recording of the conversation. I was told that she will escalate this to management and will give me a call back following there meeting that friday.... She didnt call. She said that she did and left a message, but i would like proof of this as i sat down with her and showed her my phone records. She only phoned on the monday and told me that management has confirmed that they will write-off the funds. Great, problem solved... Not actually. I was phone by the attorneys 2 more times. I then went back a third time to Ntsoaki. The conversation was short. I asked her what was happening. She said that she will send me an email advising that the funds will be written off.... I’m still waiting. The level of frustration is unbelievable. I wish that someone will sue the living socks off standard bank for the pure lack of service and blatant bad service they provide. </p> <p> </p> <p>So in summary... Im still waiting for Ntsoaki's emails advising that the account is closed so that I can do standard bank job for them and send this to the attorneys BECAUSE I AM STILL BEING PHONED BY THEM. I want an apology letter from standard bank and confirmation that this will not affect my credit rating. I asked to speak to the branch manager every time I was there... but every time i was sent to the assistant branch manager who i was told is Ntoaki. To my knowledge the branch manager is Willem Pienaar. I actually phone the branch to ask if the manager was there before i went through to discuss, but at arrival i was sent to Ntsoaki's office. </p> <p> </p> <p>The worst part is that i was never phoned once by standard bank or even emailed to advise that there was outstanding funds. They have all my details on there systems. But they would rather threaten you with attorneys... But can even resolve a ****** **** problem which they created???? </p> <p> </p> <p>So please can any person who can actually keep to their job specs and provide bloddy **** service and send me confirmation that the account has been settled and the attorneys have been contacted and that my credit rating has not been affected by this. Alternatively please expect a letter from my attorneys. </p> <p> </p> <p>Before i forget... Malicent said that she cut-up my card and advised me of any debit orders. please provide proof of this. Cameras or in writing. Ntsoaki said that she phoned me and sent me a mail. Please provide proof of this. </p>