Cancellation of a credit card.

We have been trying to cancel a credit card for a gentleman who is gravely ill. He resides in a Frail Care centre of an old age home, and cannot leave his room. Standard Bank will not arrange for someone to call on him to cancel the card, and all our emails are met with \He can come in to his nearest Standard Bank branch to cancel the card". ABSA on the other hand sent someone to cancel his ABSA credit card. """