Cancel Card without my concern :-(

I went to standard Bank ATM inside my workplace. The ATM was working 100% (it was even flashing the green light) I then inserted my card and suddenly it went blank and was written "Out of service". I then got into my office i called standard bank and it spoke to someone unfortunately i didn't hear his name very well. He told me i need to block my card, i made it clear to him that i don't want to block the the card because i need money urgently, because i knew if blocked the card then i wont be able to use the app. To my surprise after the call i went to my app trying to process a payment and it was unsuccessfully, only to realize that he blocked the card without my consent. I am very disappointed. i am now forced to go to standard bank which i will be charged for a new card and that time its not my fault that their ATM was faulty, and i hate going to standard bank because they are the worst bank to visit. You will wait 2 hours just to do something simple :-(