1 reviews | Active since Aug 2016
Can you people spell customer service?
<p>So I receive a suspicious mail asking me for proof of my insurance. I call Standardbank vehicle and asset finance. Explain everything, do ALL the security checks, just to check if it is legit. I get placed on hold for 10min, get transferred blindly to comprehensive insurance. Explain again, and jump through all the hoops again, only to be told "I need to transfer you"</p> <p> </p> <p>Well I don’t have time to play games Standardbank, I have a job to do, to enable me to pay YOU!!!!</p>
Good day Charlton Pheiffer
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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Good day Charlton Pheiffer
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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From: Charlton Pheiffer
Sent: 29 November 2016 09:56 AM
To: 'Maimane, Mpho AM'; ********** ********** /> Cc: ********** /> Subject: RE: New hellopeter complaint: C Pheiffer, ********** 181081
Good day
Please see I quoted your mail below, and made notes, asked questions. Please refer to it and answer it in full.
I qoute:
Good Day,
Please get the attached feedback for client.
Calls
· Client was contacted by an agent on ********** 561 ( 16-11-2016) but unreachable, agent left voice message – see attached call.
Standardbank, this is not my cellnumber you have on record, it is ********** 794!
Emails
· Uncontactable email was sent to client ********** (16-11-2016)
This is where the problem started, did any of you read what I wrote on my complaint, or is mediocre responses standard?
SMS
· Sms reminder was sent to client on the 16-11-2016.
Again, please explain to me why I gave you a preferred contact number, you chose to ignore?
See attached proof of insurance. I also send the same documents to you in April this year. Can I please get feedback why and how often you want proof?
Who is Margret and why does she have my personal information, as I do not do business with Hollard. This is NOT in line with the POPI act!
Please confirm my questions, before I take this further.
Regards
From: Charlton Pheiffer
Sent: 29 November 2016 09:56 AM
To: 'Maimane, Mpho AM'; ********** ********** /> Cc: ********** /> Subject: RE: New hellopeter complaint: C Pheiffer, ********** 181081
Good day
Please see I quoted your mail below, and made notes, asked questions. Please refer to it and answer it in full.
I qoute:
Good Day,
Please get the attached feedback for client.
Calls
· Client was contacted by an agent on ********** 561 ( 16-11-2016) but unreachable, agent left voice message – see attached call.
Standardbank, this is not my cellnumber you have on record, it is ********** 794!
Emails
· Uncontactable email was sent to client ********** (16-11-2016)
This is where the problem started, did any of you read what I wrote on my complaint, or is mediocre responses standard?
SMS
· Sms reminder was sent to client on the 16-11-2016.
Again, please explain to me why I gave you a preferred contact number, you chose to ignore?
See attached proof of insurance. I also send the same documents to you in April this year. Can I please get feedback why and how often you want proof?
Who is Margret and why does she have my personal information, as I do not do business with Hollard. This is NOT in line with the POPI act!
Please confirm my questions, before I take this further.
Regards
Why is my statements STILL being posted to me, instead of beign e-mailed after NUMErous requests?
Why is my statements STILL being posted to me, instead of beign e-mailed after NUMErous requests?
Good day Charlton Pheiffer
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Charlton Pheiffer
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response
Best regards
Complaint Resolution Centre
***
*** (fax)
***
This is what I wrote: CharltonP77:
Why is my statements STILL being posted to me, instead of being e-mailed after NUMErous requests?
So reading it in ENGLISH, it means that I want to know why my statements is STILL bring send to me via post instead f e-mai las I requested numerous times....
Is it clear enough to be understood now?
This is what I wrote: CharltonP77:
Why is my statements STILL being posted to me, instead of being e-mailed after NUMErous requests?
So reading it in ENGLISH, it means that I want to know why my statements is STILL bring send to me via post instead f e-mai las I requested numerous times....
Is it clear enough to be understood now?
Good day Charlton Pheiffer
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Charlton Pheiffer
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
You people sure have a good turn around time on escalations? NOT!
You people sure have a good turn around time on escalations? NOT!