1 reviews | Active since Mar 2014
Can you not send monthly statements?!
<p>The last time I received a statement for this account was in March 2016. Every month I make a payment for what I think the installment should be more or less. How is it possible that you can't send out statements, yet you have a team dedicated to harassing me with "your credit card is overdue". I was under the impression that I was up to date. But never mind, I will make a payment by the end of the week. I have an excellent suggestion - why don't you just send me my ****** statements every month (as I pay service fees on this account) and then this wonderful experience will never repeat itself!</p>
Good day Yolanda
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Good day Yolanda
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Yolanda
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Yolanda
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
