Can you get worse than this at the beginning of the year

Its January and a person is already receiving the worst possible service. 2 weeks ago you had me stuck for 4 hours at a garage because i couldn't access my account and all i wanted was a new card. You call and hold for donkeys years with people logging requests for you that never get resolved. 1. I DO NOT WANT the titanium credit card. want to be downgraded the same way i did my cheque card. I use another banks offerings that work better for me. Im not going to be paying higher bank charges because your person bankers are nothing but paper pushers who choose who they want to help. 2. I requested a fixed home loan rate for a year (3 years running). It changed, Sat on the phone for 30 minutes being very patient explaining to your agent when to check and which moth the change happened and so on. She was to log a request and i will get feedback within 3 days and Alas debit order went off and its not the agreed amount. Guess what, im still to this day waiting for feedback. 3. sent a request for a review on my credit card interest rate. Let me guess my email was deleted without being read. 4. Except vouchers, i cant claim my you count monthly rewards on the app. I have the latest version of the App but for the past 3 months i have lost out on points. Logged a query they call me and keep quiet and 30 seconds later i get an email saying cant get hold of me. I mean common sense must tell you to at least wait a minute or 2 so someone believes your story.

Frankly im tired of wasting my airtime phoning for service. May someone please sort out all my issues and i hear one more person say they will log it for me i don't even care about everything i have for you. The green bank is eagerly awaiting to give better service. Haibo!!!