Can you get this right once & for all?

On 15 May 2012 I was advised by Standard Bank that my credit card had been upgraded to a gold BUNDLED master card & the letter advised that there would be NO service fees. However for the past 3 years, every year I've had to contact you because, in spite of the letter I received, Standard bank goes ahead & charges me a service fee! Why can't you get this right? Why do I need to contact you every year & do your job for you? <br> <br> In 2013 I spoke to Keenan & he supposedly \bundled"the credit card. In 2014"