Can the staff at Standardbank PLEASE Wake up!!!!!!

I have been to my standardbank branch twice to get my accounts resolved that doesn't work. Initially I understood that I needed to do my Fica registration, which I did - even though the incompentent service clerck explained its not Fica, but rather the fact that the branch had a system upgrade causing my accounts to be frozen. So I did do the Fica registration, only to see a week later my account is still frozen. Then, I called about three times, it appears that the branch has forgotton/neglected to the registration. Once that was resolved, my credit card is frozen because it is not FICA'd and I have to go back. Seriously how many times must I deal with this nonsense. Can Standardbank employees at the Boksburg branch (K90 Mall) please wake up and do their jobs properly, the first time, or should they be sent back to complete their school years? I am not driving up and down, phoning daily to get basic service while I pay the fees for Prestige **** service. I don't even had any interaction with my banker, or Liesl Bekker and no one in the branch can direct me there. I am so fedup between Standardbank and Absa, both of these banks can go jump. I am taking my business elsewhere.