Can't wait to close my account

Had a simple query. Standard bank machine swallowed my card, which I cancelled. Realised I couldn't get onto Internet banking and needed a proof of purchase urgently. Held for 22 minutes on the call centre to finally get through to the person who was supposed to handle my query! Got passed to 3 different people in the meantime. The 2nd Self-service lady was shockingly rude when I complained about the length of time and not putting me through to the right people and the lack of service and she cut me off in mid-sentence!! I couldn't even get her name! <br> <br> Eventually got through to Themba who was excellent and apologised profusely for the way I was treated - he was polite and friendly and sorted out my query professionally. Well done. As for the amount of time before someone like him gets on - it's shocking. In total I was on for 38 minutes - not good enough. It's worse than Telkom or City of Johannesburg!<br> <br> For a bank where we pay so much on interest, and the fact that there is so much competition, I am ready to change...