can't use my account

I went to withdraw at cycad centre on the 17th July and was insulted by branch manager who told me straight that my funds must be confirmed as I never received such money and it's not his problem that I need the funds urgently, I wanted to close my account immediately and he said he won't give me the balance,I let him do funds confirmation so I can access my own money but he put notes on wrong screen so I can suffer next time, I went to burgersfort and found hlahla who spent an hour phonining to assist me in unlocking account, dialling wrong numbers, getting wrong advice from her colleagues and asking for pin to phone each time and finally failing to assist me as she wasn't listening to me,no apology just it's going to take 7 days to be resolved, then I went to lydenburg and was saved by nelly who was listening and patience and knowledgeable, even though I lost a million rand contract as I was late but atleast I had petrol and lunch money, standard Bank jeopardised my business and disadvantaged me with my own money and this is highly unacceptable and violated my rights.