Can't take no more!!

Originally app**** for re-advance on my bond - was given a yes, then a no and then told to complete credit assist application to consolidate debt. 17/02 - did a joint application as we have a joint bond. 18/02 - can't do a joint app as we are not married (obvious). Struggled to get proper forms. 22/02 - forms received. 23/02 - sent single app forms back with summary of debt; 24/02 - asked to complete page 5 of form (all info in my summary provided already). 01/03 - asked for my Feb payslip, sent back same day. 03/03 - Email received today reads \Kindly note we require Mrs application forms in order to proceed\". What the heck??? I called your call center for home loans - even they can not figure out what it is that I need - according to them it is the joint application form that I initially did. How crazy is this? I am SICK & TIRED of being given the run around. When you get to the stage that you have to ask the bank for help you do not appreciate this kind of treatment. Can someone, who knows wha they are doing, please call me on my land line - on my profile with Standard bank? I don't answer my mobile @ work."